Customer Service

The ILF Customer Service Resources You Need

ILF is all about you. We pride ourselves on providing the best service in the industry. And we want to do all that we can to make sure your experience with us is enjoyable and fulfills your needs.

For that reason, we have the following customer service resources for you:

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Contact Us

This is the central hub for your support needs. Get in touch with us by phone, email, online form, or our mailing address. Any support questions you have, we are here for you. Be it selecting the right product, special pricing and terms for select orders and customers, status updates, installations questions, or warranty needs.


About ILF

Get the low-down of what ILF is all about – where we came from, how we grew, where we are at now, and where we are going. We aim to be the go-to source for all your induction, LED, and solar lighting needs, but we haven't forgotten our grassroots. And we haven't forgotten our values. Come see what we are about, and why you are so important to us.

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Industry Articles

Want interesting slants on the latest lighting developments? Want the answers to your lighting questions? You’ll find it all here! We have interesting articles about induction and LED technologies. We provide in-depth answers to your questions about how to retrofit HID lighting, when to choose which technology, how to analyze your cost-savings when to do maintenance, and much more.

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Factory Direct

Yes, we are a factory-direct store. But what does that mean? And more importantly, what does that mean for you? We define for you exactly what factory-direct is, and how it applies to ILF. We also showcase all the benefits you will receive by taking advantage of our factory-direct website.

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What quick answers to all your lighting questions? This is the go-to center for frequently asked questions. Not only does it give a fast answer on-the-spot, but it also acts as an index to the more in-depth answers found in our more robust articles.

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What’s new with ILF? What’s new in the lighting industry? We keep you updated here. For our website, get the latest discount coupons, new products added, and special discounts for qualifying customers. For the lighting industry, keep abreast of new technology developments, pricing trends, real-world lighting projects.

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Privacy Policy

Privacy is no joke. We take it seriously too. Here’s all you need to know about your privacy while using our website to fulfill your lighting needs. And yes, all your private and transactional information is securely protected on encrypted and firewalled servers.

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Terms of Use

We are happy to have you on our website! And we want everyone's experience here to be great. Our Terms of Use keep you and everyone else safe here on Yes, it's legal stuff, but it's important so you know everything you need to about our site.

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Return Policy

Need to return an item? Ready to order but want to make sure of our return policy first? Good idea! Here are all the details that provide you the safety net you need when ordering, and allows our manufacturing and warehouse to continue serving you.

We take customer service seriously. If you have any questions, any concerns. Just pick up the phone and call. We are ready to help you succeed in your lighting needs.

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